The terms that apply when working with Munata Ignite AI.
These Terms & Conditions apply to services supplied by Munata Ignite AI Ltd, company number 16946620, registered in England and Wales.
Registered Office: 23 Belford Road, Stretford, Manchester, M32 0DL
Email: info@munataignite.com
These Terms are primarily intended for clients purchasing our services for business, trade or professional purposes.
The exact services, deliverables, prices and any ongoing fees will be set out in the quotation or proposal provided to the client.
Before work begins, we will normally provide a quotation identifying one or more proposed services.
The client may confirm which services they wish to proceed with verbally or in writing.
Once the selected services have been agreed, Munata Ignite AI Ltd will issue the appropriate invoice and/or Stripe payment link reflecting the agreed services.
Payment constitutes confirmation that the client wishes us to proceed with the selected services and accepts the applicable quotation and these Terms & Conditions.
Unless otherwise agreed in writing, work will begin only after the required initial payment has been received.
Work may commence from the date payment is received in full for the relevant initial invoice.
Any ongoing or recurring fees will be charged according to the agreed service arrangement.
For business clients, unless different cancellation terms are stated in an agreed quotation:
Within 3 days of payment: The client may cancel and receive a refund of the amount paid, less a £50 administration charge.
From day 4 up to and including day 7 after payment: A cancellation will result in an administration/cancellation charge of £500 or 50% of the amount paid, whichever is lower. The remaining balance will be refunded.
After 7 days: Payments are non-refundable unless otherwise agreed by Munata Ignite AI Ltd or required by law.
These provisions reflect the allocation of project time, planning, setup and resources that may begin as soon as payment is received.
Nothing in these Terms removes any statutory rights that cannot legally be excluded.
Delays in receiving content, feedback or approvals may affect agreed completion dates.
Work will be carried out according to the agreed quotation or project scope.
Any revisions included within the service will be handled according to the agreed project arrangements.
Requests substantially outside the agreed scope may be treated as additional work and may require a revised quotation or additional charge before being carried out.
Content supplied by the client remains the property of the client or its respective rights holder.
The client confirms that it has the necessary rights or permissions to use any material it supplies to Munata Ignite AI Ltd.
Original workflows, automation configurations, prompts, system structures or other materials created by Munata Ignite AI Ltd remain the intellectual property of Munata Ignite AI Ltd unless ownership is expressly transferred in writing.
Where Munata Ignite AI-created material is incorporated into an agreed client system, the client is permitted to use that material as part of the delivered service unless otherwise stated.
Third-party software, platforms, integrations, APIs, templates or other external services remain subject to their respective licences and terms.
Some services may require access to or integration with the client’s existing CRM, website, telephone, email, messaging, booking or other business systems.
The client is responsible for providing appropriate access, permissions and accurate information needed to configure agreed integrations.
Where third-party systems are used, their availability, features and continued compatibility remain subject to the relevant provider’s terms and technical capabilities.
Munata Ignite AI Ltd cannot guarantee that every third-party platform or integration will remain available or unchanged.
Some services may include ongoing CRM access, automation management, monitoring, support, communications or other recurring services.
If a client stops paying an agreed recurring charge, associated ongoing services, platform access, support or managed automations may be suspended or withdrawn in accordance with the agreed service arrangement.
Where a service depends on third-party software, messaging, telephony, AI or CRM platforms, continued operation may also depend on those services remaining available and appropriately funded.
The client remains responsible for any third-party subscriptions or services registered directly in their name unless expressly included in our quotation.
Projects may rely on third-party systems including CRM providers, AI services, messaging and email providers, telephony services, payment platforms, website integrations and other software.
Munata Ignite AI Ltd is not responsible for interruptions, changes, restrictions, outages or failures caused by third-party providers outside our reasonable control.
Any third-party charges not expressly included in our quotation remain the responsibility of the client.
We aim to create professional automation and CRM solutions designed to support the client’s business processes and customer handling.
However, Munata Ignite AI Ltd cannot guarantee:
Results can depend on numerous factors outside our control, including competition, market conditions, client activity and third-party platforms.
Munata Ignite AI Ltd will provide its services with reasonable care and skill.
To the extent permitted by law, we will not be responsible for indirect or consequential losses arising from matters outside the agreed scope of our services or circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation or death or personal injury caused by negligence.
Either party may request cancellation of an ongoing service in accordance with any notice period or cancellation arrangement agreed in the relevant quotation or service agreement.
Any outstanding amounts for services already supplied remain payable.
We may update these Terms & Conditions from time to time.
Changes will not retrospectively alter an existing agreed project unless both parties agree or the change is required by law.
These Terms are governed by the laws of England and Wales.
Any dispute will be subject to the jurisdiction of the courts of England and Wales, except where applicable law provides otherwise.
Questions regarding these Terms can be sent to info@munataignite.com.