AUTOMATION
BUILT AROUND
YOUR BUSINESS.
From first enquiry to confirmed booking, Munata Ignite connects AI, automation and CRM around the way your business already works — helping you respond, organise and follow up without adding unnecessary complexity.
Open the bonnet. See the moving parts. Build the right system behind your workshop.
ONE SYSTEM.
SEVERAL MOVING PARTS.
Customer enquiries rarely arrive through one place. Munata Ignite connects the relevant channels, automation and CRM so conversations, follow-up and customer information can remain organised.
IGNITE CRM
Customer records · Vehicle history · Centralised conversations · Automated triggers
THE CRM ISN'T ANOTHER CHANNEL. IT'S WHAT KEEPS THE CHANNELS CONNECTED.
WHATSAPP AI
RESPOND WHILE THE WORK CONTINUES.
When technicians are under a bonnet, on road tests or dealing with a customer at the front counter, WhatsApp messages don't stop arriving. Munata Ignite automates the early conversation — acknowledging enquiries, capturing details and qualifying the job without pulling your staff away from productive ramp hours.
- Respond to common vehicle & workshop enquiries
- Gather useful customer & vehicle information (VRN, job type, preferred timing)
- Qualify job scope before taking up workshop time
- Move conversations naturally towards an appropriate next action
- Record relevant conversation history directly within the central CRM
EMAIL AUTOMATION
FOLLOW UP WITHOUT THE CONSTANT CHASING.
Quotes sent on Monday shouldn't be forgotten by Friday simply because ramp 1 ran over. Munata Ignite's email automation delivers structured follow-up sequences, appointment reminders and recurring service notices — ensuring warm leads receive professional, timed attention without creating an admin burden for your reception.
- Quote and enquiry follow-up without manual chasing
- Instant booking confirmations and diary sync
- Appointment reminders that reduce workshop no-shows
- Service & MOT reminders where appropriate based on vehicle intervals
- Customer re-engagement for dormant or past job records
- Consistent, professional communication after the initial enquiry
VOICE AI
HELP HANDLE THE CALL WHEN YOUR TEAM IS BUSY.
In a busy independent garage or specialist dealership, the phone rings while staff are handling road tests, parts deliveries or customer collection handovers. Voice AI acts as intelligent front-of-house backup — answering suitably, capturing the caller's requirements, and briefing your team with clear details so no opportunity is dropped.
- Handle common incoming workshop enquiries when lines are busy
- Collect vehicle registration, fault summary and caller contact details
- Record and transcribe the exact reason for the call directly into CRM
- Help progress standard booking enquiries during peak hours
- Request and schedule appropriate callbacks with complete context
- Pass structured caller data into the wider team pipeline
CRM
THE HUB THAT KEEPS IT TOGETHER.
Conversations alone don't run an automotive workshop. Ignite CRM sits behind every WhatsApp chat, email sequence and inbound phone call — giving your team one reliable operational picture of who enquired, which car they drive, what was quoted, and what happens next.
START WHERE
YOU NEED IT.
Every business is different. After the initial discovery conversation, the aim is to identify where the biggest opportunity or bottleneck actually sits. That may mean beginning with one automation or connecting several parts into a wider system.
START WITH WHAT YOU NEED · ADD MORE WHEN YOU NEED IT
ONE COMPONENT
Start by fixing one clear problem — such as missed WhatsApp enquiries, quotes that aren't being followed up, or too many calls to deal with during a busy day.
SEVERAL CONNECTED COMPONENTS
Connect the parts that need to work together. For example, WhatsApp can handle an enquiry while automated email or SMS follows up afterwards — keeping the customer conversation moving without your team having to chase it.
CONNECTED SYSTEM
Bring everything together with the CRM at the centre — keeping customer details, enquiries, bookings, follow-ups and reminders organised in one place.
BUILT FOR REAL
AUTOMOTIVE BUSINESSES.
Performance-led, but not performance-exclusive. Munata Ignite solves day-to-day enquiry friction across independent garages, bodyshops, tuning shops, prestige dealers, detailers and tyre specialists.
THE RAMP IS FULL.
WhatsApp AI captures vehicle registrations and job types, queueing structured requests so technicians don't stop mid-clutch.
THE QUOTE WENT OUT.
Automated email and SMS sequences check in with insurance or private quotes at 48h and 5-day intervals without reception chasing manually.
THE CUSTOMER IS DUE BACK.
Annual health checks, stage calibration reviews, or routine interval reminders trigger automatically from vehicle service history.
AFTER-HOURS ENQUIRY.
Prospective buyers messaging at 9:30 PM receive immediate vehicle qualification, spec sheets and a self-serve appointment booking link.
FINISHING THE DETAIL.
Voice AI answers inbound calls, identifies wrap or ceramic coating requirements, and queues callback briefs with vehicle dimensions.
PEAK MORNING FITTING.
Digital tyre size and fitment qualification routes enquiries straight to tyre inventory checks without phone bottlenecks.
NOT SURE WHAT
YOUR BUSINESS NEEDS?
That's what the first conversation is for. We'll look at how your business currently handles enquiries, bookings and follow-up, identify where opportunities may be slipping through, and discuss where automation could genuinely help.
No hard sell. Just a conversation about your business and what would actually be useful.