PRIVACY POLICY

• your name

• email address

• telephone number

• business name and business information

• information included in enquiry or contact forms

• appointment and consultation information

• information you provide while discussing or commissioning our services

• marketing preferences and consent records

• technical information collected through our website, cookies and similar technologies

Payment information may be processed through Stripe. Munata Ignite AI Ltd does not ordinarily receive or store your complete payment-card details.

• submit a contact or enquiry form

• book a consultation

• request a quotation

• purchase a service

• sign up to receive marketing or digital tips

• communicate with us by email, telephone or other channels

• interact with our website

• become a client of Munata Ignite AI Ltd

• respond to enquiries

• arrange consultations and appointments

• prepare quotations and provide requested services

• manage client projects and customer relationships

• issue invoices and process payments

• provide customer support

• send service-related communications

• manage follow-ups and CRM activity

• improve our website and services

• maintain appropriate business and accounting records

• send marketing communications where you have consented or where otherwise permitted by law

• it is necessary to take steps before entering into or performing a contract with you

• we have a legitimate business interest in responding to enquiries, running and improving our business and maintaining customer relationships

• you have given us consent, particularly for certain marketing activities

• processing is necessary to meet a legal or regulatory obligation

Where we rely on consent, you may withdraw that consent at any time.

Where you choose to opt in, we may contact you by email, SMS or other stated communication channels with relevant news, digital tips, offers or service information.

You can opt out at any time using an unsubscribe option where provided or by contacting info@munataignite.com.

We do not sell your personal information.

We may use trusted third-party service providers where necessary to operate the business and provide our services. These currently include:

• GoHighLevel (GHL) - used for website functionality, forms, CRM, appointment booking, communications and related business processes.

• Stripe - used to process payments and associated transaction information.

We may also disclose information where required by law, regulation, court order or another lawful authority.

As our website and services develop, we may also use services such as Google Analytics, Meta advertising technologies and Google Business Profile integrations. This policy will be reviewed as those services are introduced.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling contracts, maintaining business records and meeting legal, accounting or regulatory obligations.

Enquiry information that does not result in a client relationship may be periodically reviewed and deleted when it is no longer reasonably required.

Client and transaction records may be retained for longer periods where necessary for accounting, contractual or legal purposes.

Marketing information may be retained until you unsubscribe, withdraw consent or the information is otherwise no longer required.

Our website may use cookies and similar technologies for:

• essential website functionality

• remembering preferences

• forms and appointment functionality

• analytics

• embedded content

• marketing and advertising

• improving website performance

Where consent is legally required, non-essential cookies should not be activated until the visitor has made an appropriate choice. Further details are provided in our Cookie Policy.

We take reasonable technical and organisational steps to protect personal information from unauthorised access, misuse, alteration, disclosure or loss.

However, no internet-based system can guarantee complete security.

• request access to personal information we hold about you

• ask us to correct inaccurate or incomplete information

• request deletion of your personal information

• request restriction of certain processing

• object to certain uses of your information

• request portability of applicable information

• withdraw consent where processing is based on consent

These rights are subject to the circumstances and exemptions provided by applicable data-protection law.

To exercise a privacy right, contact info@munataignite.com.

You also have the right to raise concerns with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

We may update this Privacy Policy as our services, technology or legal obligations change.

The latest version will be published on this website with its updated revision date.